Gambia9 refund policy

Last updated: 18 August 2026.

Right now, there is nothing to pay for

Gambia9 is free, in every country, and there is no way to buy anything inside it. Paid unlocking is switched off. If that changes, this policy tells you where you will stand — but today there is no purchase to refund.

Try before you buy

The scan and the preview are free. Before you pay anything, you can see exactly how many contacts Gambia9 proposes to change and what each change would look like. Please use that. It is the best way to know whether the app is useful to you.

Who takes your money

Gambia9 is sold through the Apple App Store and Google Play.

When you buy the update feature, Apple or Google takes the payment. They are the seller for that transaction. Pay365 Limited does not hold your card details and cannot see them.

This matters for refunds: Apple and Google process refunds, not us. We cannot issue a refund for a store purchase ourselves, even when we agree you should have one.

How to ask for a refund

If you bought on an iPhone or iPad (Apple):

  1. Go to reportaproblem.apple.com
  2. Sign in with the Apple Account you used
  3. Find the Gambia9 purchase and choose the refund option

If you bought on Android (Google Play):

  1. Open Google Play, or go to play.google.com/store/account/orderhistory
  2. Find the Gambia9 purchase
  3. Choose "Request a refund" or "Report a problem"

Both companies have their own timescales and their own rules. Their decision is theirs to make.

Your 14-day cancellation right in the UK and EU

If you are a consumer in the UK or the EU, you normally have 14 days to change your mind about something you buy online, without giving a reason.

Digital content is treated differently. The right to cancel is lost once delivery of the digital content has started, if:

  • you asked for it to be supplied immediately, and
  • you acknowledged that you would lose your right to cancel once it had begun.

Gambia9 unlocks straight away when you pay, because that is what you are buying and that is what people want. So when you buy, you are asked to agree to immediate supply, and you are told that you lose the 14-day cancellation right once the unlock has happened.

If you paid and the unlock had not yet been delivered to you, your 14-day right is unaffected.

You will see that agreement on screen before any payment is taken, in the same words as this page. If we cannot show it before the store's own payment sheet, we will show it immediately before the purchase starts instead — you will not be asked to give up a cancellation right without being told, in plain words, that you are doing it.

Nothing in here removes your legal rights

If the app is faulty, is not as described, or does not do what we said it would do, you have rights under consumer law that this policy does not take away. In the UK those come from the Consumer Rights Act 2015.

If you are in the EU, you keep the rights your own country's consumer law gives you over digital content and services. If you are in The Gambia, you keep whatever rights Gambian law gives you. Where this policy and your local consumer law disagree, your local law wins.

When we would support a refund

We will support your refund request to Apple or Google if:

  • you were charged twice for the same thing
  • the app failed to unlock after payment
  • the app has a fault that stops it doing what we described

Email support@gambia9.com with the store receipt or order number, and tell us what happened. We will look at it and, where appropriate, confirm to you in writing that we support the request. You can pass that on to the store.

Please do not send us contact lists or screenshots of contacts. We do not need them to help you, and we do not want them.

Free markets

Where the update is free, there is nothing to refund.

Today the app is free in every market, so there is nothing to refund. If a paid tier is introduced, it will be a single one-time purchase — no subscription — and the price you actually pay will be the one shown by the App Store or Google Play at the moment of purchase, in your own currency. Scanning and previewing your contacts are free in every market, always.

Contact

Pay365 Limited (trading as Ping Money) Future Business Centre Cambridge, King's Hedges Road, Cambridge, CB4 2HY, United Kingdom support@gambia9.com