Support

support@gambia9.com

Tell us your phone type and what happened.

Never send us phone numbers. We do not need them.

A number looks wrong

Skip it in the preview. It stays as it was.

How do I undo?

Tap Put My Old Numbers Back. Your old numbers come back.

The Gambia9 "Update complete" screen on a phone, with a large green tick. It reports 1 number fixed and 0 left unchanged. Below that is the undo control, an outlined button reading "Put My Old Numbers Back", and under it a solid blue "Done" button. At the foot of the screen an optional panel offers to keep you in touch with Ping Money by email, SMS or WhatsApp.
Tap “Put My Old Numbers Back”

Why was a number not changed?

Gambia9 only changes a number when it is certain.

  • already 9 digits
  • not a Gambian number
  • Gamcel or Ycell

Does it work without internet?

Yes. The scan and the update happen on your phone.

Do you get my contacts?

No. They never leave your phone.

Gambia9 never asks for your PIN or passwords.

How do I get a refund?

Apple and Google handle refunds. See the refund policy.